For shipping charges and delivery times refer to our Shipping Page

Your phone number can be found on the back of the sim packaging. The phone number starts with 07. The sim card is a UK based sim card, hence it will have a UK phone number. 

Should anyone want to call you on your phone number, they would need to drop the leading 0 and add the UK country code +44 in front of the phone number,

For example, if the phone number noted on the pack is 07307452691, they would need to dial +447307452691. (To get the + on a mobile phone, press and hold 0 until it turns into a +)

• Order your travel SIM online and select the delivery method that best suits your travel date. SimCorner delivers to many countries across the world and has dispatch locations in Australia, Canada, New Zealand and United Kingdom.
• Receive your SIM in the mail prior to departing for your trip.
• Insert your SIM card in your phone as soon as you land and stay connected.

Make sure that your phone is unlocked before you depart for your trip.

Please note: Being on a post-paid plan or contract with your local carrier doesn't mean your phone is locked. If you are unsure, please check with your current service provider.

As long as your phone is unlocked, this sim card will be compatible to use. If you are unsure if your phone is unlocked, please check with your current service provider.

As soon as you receive you order, you must register your travel/activation date via the following link; https://simcorner.com/pages/registersim. The sim card will automatically activate based on the Activation Date that you provide. It is from this date that your 30 days of service will commence. It can take up to 24 hours for your activation date to be registered into the system, hence, we encourage that you complete this form as soon as possible.

Should you wish to change the activation date after you have purchased, please contact us at support@simcorner.com at least 3 days prior to the noted activation date. Whilst using the sim card you will need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your phone.

Your phone number can be found on the back of the sim packaging. The phone number starts with 07. The sim card is a UK based sim card, hence it will have a UK phone number. 

Should anyone want to call you on your phone number, they would need to drop the leading 0 and add the UK country code +44 in front of the phone number,

For example, if the phone number noted on the pack is 07307452691, they would need to dial +447307452691. (To get the + on a mobile phone, press and hold 0 until it turns into a +)

To check your data balance/allowances you simply need to text BALANCE to 20202

You will receive a 3-in-1 sim card; which includes all sizes (Standard, Micro and Nano). This sim card will fit in any phone. You simply need to just pop out the sim card size that fits your phone.

Yes, you are able to hotspot/tether from your phone to another phone or device.

United Kingdom (UK)

You simply need to have both MOBILE DATA functions ENABLED/TURNED ON in your phone to use the service. The sim card will be active from the activation date you have provided. It is on this date that your 30 days of service will have commenced.

The mobile data APN settings should automatically update when you insert the sim card in your phone.

However, details about manual APN settings and other important information will be noted on the instruction sheet that will come accompanied with the sim card.

This sim connects to O2 UK network in the United Kingdom

The features on the sim card are valid for 30 days of service from activation date. 

This UK Travel SIM Card (O2) plan will last 30 Days from activation. If you are staying longer than 30 days, you will need to recharge the sim. If you wish to add credit or recharge the sim you can only do this whilst you are in the UK, at O2 stores, supermarkets, petrol stations and convenience stores. Unfortunately, you are unable to top-up online via the O2's website, as it requires a UK debit/credit card that is linked to a UK residential address.

However, we advise that you visit an O2 store when recharging, as this will ensure that the recharge has been done correctly and you have received the most appropriate plan.

Alternatively, as another option if you are travelling for longer than 30 days, you can purchase additional sim cards based on the duration of your travels. If you are travelling for 56 days you can purchase 2 separate sim cards, and then swap them over at the end of each 30 day period.

This UK Travel SIM Card (O2) plan will last 30 Days from activation. If you are staying longer than 30 days, you will need to recharge the sim. If you wish to add credit or recharge the sim you can only do this whilst you are in the UK, at O2 stores, supermarkets, petrol stations and convenience stores. Unfortunately, you are unable to top-up online via the O2's website, as it requires a UK debit/credit card that is linked to a UK residential address.

However, we advise that you visit an O2 store when recharging, as this will ensure that the recharge has been done correctly and you have received the most appropriate plan.

Alternatively, as another option if you are travelling for longer than 30 days, you can purchase additional sim cards based on the duration of your travels. If you are travelling for 56 days you can purchase 2 separate sim cards, and then swap them over at the end of each 30 day period.

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;

• Your order number or the name that the order is under along with the sim card number.
• Which country you are in currently and whether the sim card connects to any network, if so, which network?
• Did you receive any SMS after you inserted the sim card? If so, please send us a screenshot of that message.
• Message us screenshots of any error message you are getting.
• What phone model you are using?
• Any other information about the issue, which will assist us in helping you resolve the issue. 

Should you run into any issues with the sim card whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;

• Your order number or the name that the order is under along with the sim card number and phone number.
• Which country you are in currently and whether the sim card connects to any network, if so, which network?
• Did you receive any SMS after you inserted the sim card? If so, please send us a screenshot of that message.
• Message us screenshots of any error message you are getting.
• What phone model you are using?
• Any other information about the issue, which will assist us in helping you resolve the issue. 

Firstly please check that the number you are dialling is a Standard Landline or Mobile. Premium rate or Business rate numbers are NOT included in the Unlimited Minutes and SMS.

You must always use the correct prefixes  whenever making a call or sending an SMS to a local number.

• For Landlines: (Area Code) (Land Phone Number) 

• For Mobiles: Dial the number as per normal starting in 07

If you need to call a rental company or tour provider, it is recommended to check with them before you depart to ensure it is standard local rate number. The included Unlimited minutes can only be made to standard UK landline numbers (for the UK starting 01, 02, 03).

If you are unsure please contact us before you depart at support@simcorner.com or send us a message via the "Contact Us" page and we can let you the correct prefix.

If someone wishes to call you on your UK number they would need to drop the leading 0 and add the UK calling code of +44 regardless of which country you are in.

For example, if the phone number noted on the pack is 07307452691, they would need to dial +447307452691. (To get the + on a mobile phone, press and hold 0 until it turns into a +)

Please Note: If someone from outside of the UK wishes to call or SMS you directly they would be charged at international rates to a UK number. Some of your family and friends may have international calling as part of their phone plans to UK numbers, but others may not be able to make direct international calls or sms.

We recommend that you stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Yes you are able to call and text your partner if you both purchase a sim card. 

If your friends and family have have purchase the same sim card then you will be able to call them directly. However, if your friends and family are using their home phone service, then you will need to connect them via data based apps such as Whatsapp, Viber, Skype, Messenger, etc .

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our sim card and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the sim card, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Yes, you will have access to all your apps, messages, contacts and emails whilst using this sim card. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this sim card is that you will have a new phone number.