[eSIM] Germany Travel eSIM

(30GB | 30 Days)

1) Order your travel eSIM from SimCorner

2)You will receive your eSIM via the email address provided within 48 hours of purchase. Should you require it urgently, please contact us at support@simcorner.com and we can organise for a speedier delivery. The instruction steps will also provide detailed step by step instructions with screenshots on how to install your prepaid travel eSIM.

**If you do not receive the email with the instructions, please check your Spam folder and whitelist our domain( simcorner.com ) and also support@simcorner.com from your email program you are using, as it may be wrongly flagged as Spam. Please then contact us at support@simcorner.com and we can send this instructions to you again manually.**

***Should you require your plan urgently, please contact us at support@simcorner.com and we can organise for a speedier delivery.***

When you add the QR code noted in the email that is sent to you from SimCorner, And it connects to a network in Europe, you will receive a text to your phone noting the French phone number.

Should anyone want to call you on your phone number, they would need to drop the leading 0 and add the France country code +33 in front of the phone number,

For example, if the phone number noted in the SMS is 6 60 66 00 01, they would need to dial +33 6 60 66 00 01. (To get the + on a mobile phone, press and hold 0 until it turns into a +)

• Order your travel eSIM online and let us know your travel date. The eSIM will be emailed to you within 24 hours.
• When you land at your travel destination, follow the steps noted in the email and your eSIM will be ready to use.
• Your 30 days or service will commence.

Make sure that your device is eSIM compatibility. See our full list of compatible devices. Ensure that you have access to the eSIM email we have provided. You may wish to print this email out so you have a hard-copy of the eSIM. Please note that your 30 days of service will commence on the activation date noted on your order.

When you land at your destination, simply open the email we have sent you and install the eSIM (detailed step by step instructions with screenshots will be provided).

When you add the QR code noted in the email that is sent to you from SimCorner, And it connects to a network in Europe, you will receive a text to your phone noting the French phone number.

Should anyone want to call you on your phone number, they would need to drop the leading 0 and add the France country code +33 in front of the phone number,

For example, if the phone number noted in the SMS is 6 60 66 00 01, they would need to dial +33 6 60 66 00 01. (To get the + on a mobile phone, press and hold 0 until it turns into a +)

Yes, you are able to hotspot/tether from your phone to another phone or device.

You simply need to have both MOBILE DATA and DATA ROAMING functions ENABLED/TURNED ON in your phone to use the service.

The mobile data APN settings should automatically update when you insert the sim in you phone. If it does not, you need to update the settings so it states the following;

Name: Bouygues Telecom

APN: mmsbouygtel.com
Proxy, Port, Username & Password: LEAVE BLANK.

This SIM will connect to different network partners in the different covered countries.

The features on the eSIM are valid for 30 days of service from activation. 

This esim cannot be recharged. If you are travelling for longer than 30 days, please purchase multiple eSIMs accordingly. For example, if you are travelling for 45 days then purchase 2 of these sims and swap them over at the end of the 30 day period.

This sim cannot be recharged. If you are travelling for longer than 30 days, please purchase multiple eSIMs accordingly. For example, if you are travelling for 45 days then purchase 2 of these sims and swap them over at the end of the 30 day pe

Should you run into any issues with the eSIM whilst overseas then we encourage you to email us immediately at support@simcorner.com and let us know the following information;

• Your order number or the name that the order is under
• Which country you are in currently and whether the eSIM connects to any network, if so, which network?
• Did you receive any SMS after you installed the eSIM. If so, please send us a screenshot of that message.
• Message us screenshots of any error message you are getting.
• What phone model you are using?
• Any other information about the issue, which will assist us in helping you resolve the issue. 

Firstly please check that the number you are dialling is a Standard Landline or Mobile. Premium rate or Business rate numbers are NOT included in the Unlimited Minutes. SMS/Texting is also NOT included

You must always use the correct prefixes and international dialing conventions as noted below whenever making a call to a local number.

• 00 (Country Code) (Area Code) (Number) or + (Country Code) (Area Code) (Number)
• If calling a French number, you must use their country code which is 33 for example, in front of the number. 

eg:

• For Landlines: 00 - 33 - Area Code - Land Phone Number Or + 33 - Area Code - Land Phone Number and/or
• For Mobiles: 00 - 33 - 9 Digit Mobile Number (for calling)

If you need to call a rental company or tour provider, it is recommended to check with them before you depart for the correct international dialling conventions and to ensure it is standard local rate number.

If you are unsure please contact us before you depart at support@simcorner.com or send us a message via the "Contact Us" page and we can let you the correct prefix.

Should anyone want to call you on your phone number, they would need to drop the leading 0 and add the France country code +33 in front of the phone number,

For example, if the phone number noted on the pack is 6 60 66 00 01, they would need to dial +33 6 60 66 00 01. (To get the + on a mobile phone, press and hold 0 until it turns into a +)

Please Note: If someone from outside of France wishes to call or SMS you directly they would be charged at international rates to a French number. Some of your family and friends may have international calling as part of their phone plans to French numbers, but others may not be able to make direct international calls or sms.

We recommend that you stay in touch with your family and friends by sending them messages and calling them via data based apps such as Whatsapp, Viber, Snapchat, Messenger, Skype, iMessage etc.

Yes you are able to call your partner if you both purchase an eSIMs

If your friends and family have have purchase the same eSIM then you will be able to call them directly. However, if your friends and family are using their home phone service, then you will need to connect them via data based apps such as Whatsapp, Viber, Skype, Messenger, etc .

We have a 100% Money Back Guarantee policy, which means that if you have a bad experience with one of our sim card and receive no value from it, we will provide you a refund. However, you MUST contact us whilst you are having the issue, so our team can assist you in resolving your problems. Please do this when you are in WiFi (generally at the airport when you land if not working to begin with) or e-mail us from your accommodations (WiFi) or cafe etc.

If you only decide to contact us after you return to let us know the sim didn't work then we can't look to provide a refund as we won't be able to see exactly what the issue was and why it didn't work.

Should you run into any issues whilst using the sim card, please immediately contact us at support@simcorner.com Should our team be unable to assist you in resolving your issue, then we will provide you a refund on your purchase.

Yes, you will have access to all your apps, messages, contacts and emails whilst using this esim card. Nothing on your phone is deleted or changed and you can continue to use your phone as per normal. The only change with using this esim card is that you will have a new phone number.